Refund and Returns Policy
Thank you for shopping at **Daymiss.com**! We aim for your complete satisfaction with every purchase.
📅 30-Day Return Guarantee
If you are not entirely pleased with the items you received, we gladly accept returns or exchanges within **30 days** of receipt.
Mandatory Return Conditions:
- Items must be received in **new condition, unused, unworn, and unwashed**. Returns failing these checks will be subject to refusal.
- Non-Returnable Items: For hygiene reasons, **swimwear, underwear, and other intimate/private products are strictly non-returnable.**
🚫 Non-Eligible Returns and Customer Responsibility
We are not liable for issues under the following circumstances, and return shipping fees will be at the customer’s own expense:
- Customer picked the **wrong size or color**.
- Customer’s subjective factors (e.g., “just dislikes the item”).
- Final Delivery: The package which is **successfully delivered to the shipping address customer offered cannot be refunded.** Please ensure your address is correct.
💰 Shipping Costs Responsibility
Unless the item is faulty or an error was made on our part, the **return shipping fee** and the original shipping fee from Daymiss.com to the customer are at the **customer’s own expense**.
🔄 How to Make a Return or Exchange
Crucial Note: You must notify us upfront. We do not accept returned packages without prior authorization from our customer service team. We also do not accept packages returned using the COD (Cash On Delivery) service.
Return Process:
| Step | Action | Important Notes |
|---|---|---|
| 1. Submit Request | Email your return request to [email protected]. | Please include your **Order Number** and the reason for the return. |
| 2. Approval | Our customer service team will communicate with you and approve the request. | We usually reply within **one business day**. Pay close attention to your email. |
| 3. Receive Address | Once approved, you will receive the **correct return address**. | DO NOT return the package to the shipping address on the label; we cannot receive it and cannot issue any refund if you do. |
| 4. Ship Package | Ship the item back, preferably via your **local post office** to help avoid import taxes when it arrives in our country. | |
| 5. Send Tracking Info | **You must send us the return tracking number and shipping info.** | Without return tracking information, no refund can be issued. |
| 6. Refund Issued | The refund will be processed and released within **5 working days** after we successfully receive and inspect the returned package. | The refund will be applied to your original method of payment. |
Exchange Process:
If you wish to make an exchange, the standard procedure is: **Return the original item first, then place a new order.**
- Follow the **Return Process** above to send back the item you do not want.
- You may **place a new order** on the website for the correct item (size/color) while waiting for your refund.
- Once we receive your return tracking info, our customer service can help coordinate the refund or new shipment details.
📧 Contact Us
Please contact us **before** shipping any return package so we can better assist you.
Guangzhou Daymiss Fashion Co., Ltd.
Email us at: [email protected]
Phone: +86-020-82378097
Address: No. 215-221, Xinji Middle Road, Nanzhou Street, Haizhu District, Guangzhou City, Guangdong Province, China